Your guests live on WhatsApp.
Now your villa business does too.
Confirmations, payment notices, contracts and owner updates go out on WhatsApp by themselves. When a guest writes back, the answer lands in a live chat inbox inside your panel, and a chat bot handles the routine questions at 3 a.m. Your team gets its alerts on Telegram or WhatsApp. Included in every plan.
Villa Vistoos
online
Hello
14:1025+
ready-made messages
3
audiences: guests, owners, team
Every
language you publish in
24/7
chat bot on your number
Automatic messages
Every moment of a booking, on WhatsApp
Nobody types these. When something happens in your system, the right person gets the right message in their own language. You choose what is sent, and who receives it.
Guests
In the guest’s own language
- Your inquiry details
- Offer ready
- Payment request
- Contract ready to approve
- Booking confirmed
- Payment received
- Payment failed
- Refund started and sent
- Cancellation
- Check-in pack
Property owners
Straight to the owner’s phone
- New chat message
- Payment sent to you
- Property approved
- Property needs changes
- Change request approved or declined
Your team
To the roles you pick
- New inquiry
- Payment received
- Refund request
- New bank transfer notice
- New property or change request
- Invoice integrator error
- Payment service error
No template paperwork
Templates you never have to build by hand
WhatsApp wants every business-started message approved as a template. Vistoos writes them, sends them for approval through the official API and tracks the answer, so nobody clicks through Meta’s forms.
- 1
Tick what you want
Pick the messages you need and where each one goes.
- 2
Ask for approval
One button sends the templates to WhatsApp for review.
- 3
Watch the status
Pending, approved or rejected, live on the screen.
- 4
Messages start flowing
Approved templates are used from then on.
Turkish and English are written by hand. Add French or German to your site and Vistoos translates the templates for you with DeepL or Google Translate; you can edit every word before it goes for approval.
WhatsApp Chat
A real chat inbox, one click from anywhere in the panel
Open WhatsApp Chat from Quick actions and you get a window that looks and feels like the app you already use: conversations on the left, messages on the right, everything live.
Live, no refresh
New messages and delivery ticks appear the moment they happen.
Text, photos and files
Preview the file, add a caption, then send.
Templates in two clicks
Pick the template, pick the language, send. A preview shows exactly what goes out.
Know who is writing
If the number belongs to a guest, owner or colleague, open their card and jump to their reservation or inquiry.
Start a chat from your data
Choose a guest, an owner or a team member, or type any number with its country code and the right format.
The 24-hour rule, handled
WhatsApp allows free text only within 24 hours of the guest’s last message. The screen tells you, and offers a template when the window is closed.
Send with a safety net
Pressed send too fast? Take it back.
Every message, file and template can wait a few seconds before it leaves. A counter runs next to it and one tap cancels it, before the guest ever sees a thing.
- Choose 5, 10, 15 or 20 seconds
- Or switch to “send directly” if you prefer speed
- Saved per team member, so everyone works their own way
- The message leaves on time even if you close the window
Welcome back, Ayşe! Your booking is confirmed.
Bot
1Inquiry status
2Reservation status
3Bank transfer status
4Check-in pack request
5Talk to a person
Chat bot
A front desk that never sleeps
When someone writes to your number for the first time, after a day of silence, or says “hello” or “help”, a menu opens. The bot answers from your real data, and only to a number that belongs to a guest in your system.
- Every bot exchange is kept in the conversation, labelled as the bot
- Asking for a person or a check-in pack rings the bell in your panel
- When you reply yourself, the bot steps back for 30 minutes
Verification codes
Codes where people actually look
Sign-in, sign-up and contract approval codes for guests and owners, and your team’s own sign-in, go out on WhatsApp first. Someone without WhatsApp, or a message that does not arrive, falls back to SMS.
- Guests choose “resend on WhatsApp” or “send by SMS” on the same screen
- Works for sign-in, registration and contract approval
- The code is never written to your message log
Your verification code is 482 915.
For your security, do not share this code.
Copy code
The right person, automatically
Tell each alert who should hear it
For every team alert you pick one or more roles. An invoice error can reach technical support and the accountant at once; a new inquiry goes to sales. Everyone with that role and a phone number gets it.
Invoice integrator error
New inquiry
Payment service error
New bank transfer notice
And Telegram
Prefer Telegram for your team? Pick it, per message.
Each message chooses its own channel. Send guest messages on WhatsApp and your internal alerts on Telegram, with no template approval to wait for.
- Connect your own bot in one step, the webhook is set for you
- People link themselves: press Start, share their own number, done
- Texts go out in the recipient’s language
- Switch any message between WhatsApp and Telegram whenever you like
Send this message on
Your numbers, your accounts, your control
Your own WhatsApp Business account
Messages leave from your verified number. Vistoos never sends on your behalf from a shared number.
Keys stay encrypted
Access tokens and secrets are encrypted and never shown again after you save them.
Opt-outs respected
A guest who turned notifications off is not messaged.
Full message log
Every message in and out, with delivery and read status, in one place.
Questions about WhatsApp and Telegram
Does it cost extra?+
No. WhatsApp and Telegram are part of every Vistoos plan. WhatsApp itself charges per message category on your own Meta account, according to Meta’s current price list; Telegram messages are free.
Do I need a WhatsApp Business account?+
Yes, a verified number on the WhatsApp Business platform. The setup screen asks for four identifiers from your Meta account and then does the rest, including the webhook check.
Can I keep using the WhatsApp phone app on the same number?+
A number connected to the WhatsApp Business platform is used through the platform, not the phone app. Use a number you are happy to dedicate to Vistoos.
Can I delete a message from the guest’s phone?+
No, WhatsApp does not allow that. That is why the cancel window exists: you can stop a message before it leaves. Deleting afterwards only removes it from your screen.
What if the guest has no WhatsApp?+
Verification codes fall back to SMS (you connect your own SMS provider). Other messages still go by e-mail as before.
Who sees the chats?+
Only team members whose role has the WhatsApp Chat permission.
Give your guests the channel they already love.
Create your account, connect your WhatsApp number and switch on the messages you want. 14-day free trial, no card needed to start.