From inquiry to confirmed booking
One calendar, no double bookings, a clear path for every request.
Whether the guest books online or writes to you, every request follows the same path: inquiry, offer, contract, payment, confirmation. Nothing lives in a spreadsheet or a chat thread.
Single calendar
Website bookings, panel bookings, owner stays and maintenance all close the same dates.
Live inquiry desk
New requests, who is waiting and for how long, with response-time tracking.
Price engine
Seasons, minimum stays, extra guests, fees and discounts computed in one place.
Fair cancellations
Cancellation policies with tiers, refunds approved by a second person.
A calendar that is the single source of truth
Each property has one availability calendar. A booking made on your site, one you enter by hand, an owner stay and a maintenance block all close the same nights, so two guests can never hold the same dates.
- Availability checked at the moment of booking
- Owner stays and maintenance blocks
- Calendar status colours for booked, blocked and pending nights
- Holds while a guest completes payment, released if they do not
Prices you can explain
Seasonal prices, weekday and weekend rates, minimum stays, extra-guest and cleaning fees and discounts are computed by one price engine. The guest sees the full breakdown before paying, and so do you, for every reservation afterwards.
- Date-range prices with selling and cost price per night
- Minimum stay and check-in rules
- Extra guest fees, cleaning and deposits
- Campaign and discount codes (Promotions module)
Requests, offers and negotiation
Not every booking is a one-click booking. The inquiry desk lists new requests, lets you send an offer with its own price and validity, and shows the guest a page where they accept, sign and pay. You see which requests are waiting too long.
- Inquiry desk with response-time tracking
- Offers with price and expiry
- Notes on properties and customers with reminders
- Desk reports to see how requests turn into bookings
Changes and cancellations without arguments
Cancellation policies are defined once, with tiers by days before arrival, and copied onto each reservation so later edits never change what a guest agreed to. Changes show a before-and-after comparison, and refunds need a second approver.
- Tiered cancellation policies with free-cancellation window
- Before/after comparison for date and guest changes
- Refunds approved by a second person, with an audit trail
- Security deposit settings per property
Questions about this
What happens if two guests try to book the same dates?+
The first to complete the booking gets the dates. Availability is checked again when the booking is created and the dates are held while payment completes, so the second guest is told the dates are gone instead of ending up double booked.
Can I enter bookings by hand?+
Yes. Phone and walk-in bookings are created in the panel with the same price engine, contract and payment steps as online ones.
See it with your own villas.
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